Plan – FAQS
COVID-19 Public Health & Safety
We ask kindly that any patrons who are feeling unwell or have the slightest flu like symptoms do not attend the event and perform a test immediately. If you purchased the Oztix insurance policy you will be entitled to a full refund otherwise we recommend reselling your ticket through Tixel.com.
Please also stay home if you;
- you have been in contact with a person who is positive for COVID-19
- Are positive for COVID-19
- If you or a household member are currently awaiting COVID-19 Test results
COVID Safety Measures;
- We ask that all patrons please maintain good hygiene by washing hands frequently and using one of the many hand sanitisers station placed throughout the site.
- We recommend that all patrons bring a mask with them and use at all entry lanes, bars, toilets, art installations and where it is not possible to social distance.
- Increase cleaning measures exist throughout the site, with more cleaners, more frequent cleaning logs and regular cleaning of all high touch point areas.
- Please conduct good cough/sneeze etiquette by coughing or sneezing into elbow and quickly washing/ sanitising hands after.
What payment methods are accepted?
All ticket sales are made through Oztix, our ticketing partner. Oztix accepts VISA & Mastercard.
What is the Oztix refund protection and how does it work?
Oztix refund protection insures you against COVID-19 but this is a third-party product that is seperate from ‘Country Sounds’. Please make sure you read the terms & conditions before you purchase.
Refund Policy
Please choose carefully as there are NO REFUNDS on tickets except as required by the Live Performance Australia Ticketing Code of Practice.
Privacy Disclaimer
It is a condition of purchase that the buyer consents to ‘Country Sounds’ retaining personal information as required by the Privacy Amendment (Enhancing Privacy Protection) Act 2012(Cth). ‘Country Sounds’ will only hold your information for archive purposes and contacting you in relation to ticketing matters and event information. ‘Country Sounds’ will not trade, sell or otherwise dispose of your personal information.
Security
Oztix strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use of disclosure. Unfortunately, no data transmission over the internet can be guaranteed.
What are the payment options at the event?
Both card and cash payments will be accepted at the main bar. Smaller bars will only accept card payments. Food vendors are able to accept both cash and card payments at their discretion.
Can we come and go to the festival?
Festival only tickets will not be allowed to come and go from the festival.
Camping ticket holders will be allowed to come and go by foot during the day as we encourage you to check out the local IGA and shops.
My wristband is damaged/ or lost, what do I do?
Lost wristbands will not be replaced. There are your tickets so do not lose them. If your wristband has been damaged then you will need to go to the box office with your ID, electornic ticket & damaged wristband to have it replaced.
Can I bring my own alcohol to the event?
No, the event is licensed and therefore you are unable to bring in any alcoholic beverages to and from the site. Please adhere to local RSA guidelines as non compliance may result in you being evicted from the event for the entire weekend.
Can I bring my own food to the event?
Festival only tickets: No, outside food is not allowed to enter the festival site. Exceptions will be made for people with serious allergies and medical conditions. Please email events@macromusic.com.au to discuss your dietary needs.
Camping tickets: Yes, however no gas cookers or open flames of any kind are allowed in the campsite. We recommend bringing food that can be prepared easily without heating.
Smoking areas?
The site is a smoke free area and smoking is only allowed in designated smoking areas. Please dispose of your cigarette buts properly.
Will there be first aid on-site?
Yes, we will have a first aid point and also medical personnel roaming the site. Please ask security, staff and medical personnel should you require any help.
Security & Police?
We will have plenty of security personnel on site to help you stay safe through out the event. They are there to help you should you require assistance, please treat all security/ police & event staff with respect. Country Sounds is a temporary community and these personnel are there to keep us safe and happy. Both plain clothed and uniform police may be roaming the site. They are there to ensure everyones safety.
What time can I arrive?
- Vehicle Check-In Fri 3pm-8pm, Sat 7am – 12pm.
- Noise Curfew starts at Midnight and runs till 8am. Be kind to your fellow campers and keep it down.
- If you do not arrive within these times then you will be asked to park your car in overflow parking and walk your equipement over to ‘on foot’ camping.
What activities are there when the festival isn’t open?
There will be some activities for campers on the Friday night and after the festival ends.
- Country DJ’s
- Country Karaoke
- Bar area & food vans
- Relaxation areas for you to chill out
What amenities will be in place at the campsite?
- Food Trucks & Coffee Vans.
- Free Water Refill Stations
- Hot Showers & Portable Toilets
- Security & Medical
AGE RESTRICTION INFORMATION
The is an 18+ Licensed event, however, children may attend with the presence of a legal Guardian. There are some restrictions to be aware of in order to ensure the safety and enjoyment of all patrons. Please read the below conditions carefully.
- All patrons 3 years and older must purchase a ticket.
- Patrons under 18 years (Under 18s) must be accompanied at all times by a Responsible Adult. We strongly recommend this Responsible Adult is 25 years of age or older.
- A Responsible Adult may accompany a maximum of two (2) Under 18s at the Event. Any additional Under 18s will not be allowed into the Event without another accompanying Responsible Adult.
- Responsible Adults must be prepared for the responsibility of accompanying Under 18s by moderating their own alcohol intake and planning the day accordingly.
- The Responsible Adult must ensure that Under 18s in their care adhere to the Event Specific Terms. Failure to comply may result in the Responsible Adult and all accompanying Under 18s being removed from the Venue.
- Responsible Adults and Under 18s may be required to sign an “Accompanied Minor Form” so that in the event of an incident the Promoter has details on record.
I’M CAMPING BUT I WANT TO LEAVE EARLY. IS THIS POSSIBLE?
Generally speaking, NO this is not possible. Vehicles are parked tightly end-to-end and your departure is dependent on the vehicle ahead of you leaving first, which happens after the festival on Sunday morning. If you need to leave very early on Sunday morning and are camping, your only option is to camp WITHOUT a vehicle in the ‘On Foot’ Tent Town Camping area, which is perfectly situated next to the day parking area.
CAN MY NON-CAMPING FRIENDS VISIT ME IN THE CAMPGROUNDS?
Sorry, no. For security reasons, only those with Camping tickets or Camping wristbands are allowed in the campground. Anyone found in the campgrounds without the correct wristband will have their event wristband confiscated and will be ejected from the festival.
Are there powered sites?
None of our sites are powered & generators are not allowed.
There will be phone charging points at camp hubs.
Is the camping ticket per person or per site?
Each camping ticket is per SITE, meaning each group must purchase a campsite ticket. Make sure you’ve chosen the right ticket for the group size.
CAN I DRIVE MY CAR IN AND OUT OF THE CAMPGROUNDS ONCE WE’RE SET UP?
No. Once parked, your vehicle CANNOT be moved again until you depart the festival.
WHERE CAN I GET SUPPLIES?
During the festival, you may leave the site to go and get supplies from the local IGA & Bakery.
CAN WE BRING GAS BOTTLES FOR OUR CAMPSITE?
Butane gas cylinders are NOT permitted at ‘Country Sounds’. Only gas bottles that are in date as per manufacturer’s recommendation and professionally installed in purpose-built RVs and Caravans are permitted.
Any gas cooking equipement will be confiscated on arrival.
CAN WE HAVE A FIRE AT OUR CAMPSITE?
No. Patrons are not permitted to have campfires or fires of any kind. If you light a fire your wristband will be cut off and you will be removed from the site.
WHAT SHOULD I BRING?
Remember this festival has a strict ‘Leave No Trace’ policy so anything you bring with you, you should be prepared to take it back with you.
– Bring a solid tent. December is such a luscious time of year however, it is WA and we all know things can get a bit windy at times.
– Bring Water with you. There will be taps to refill water bottles but we recommend arriving with at least 2 litre per person.
– Although you cannot bring camp stoves make sure you prepare yourself with all the things you need to nourish your body.
– Bring a reusable water bottle! There will be free water points scattered throughout the site.
– Bring some money to order coffee, order some food, get some merch, and buy a drink or two.
Can I bring Alcohol into the Campground?
No! No! You absolutely cannot bring alcohol to the campsite. This area is a strictly alcohol-free zone. Your cars will be searched on arrival and anything that is not allowed will be confiscated.
Can we reserve spots for our friends in the camp area?
There are no saving or bagsing spots for your friends. If you want to camp together you MUST arrive together. Your spot will be chosen by Camp & Traffic Marshals when you arrive.
Don’t forget arrive together if you want to camp together.
Will our cars be searched on arrival?
All vehicles will be searched on arrival. Please familiarise yourself with the banned item list and do not bring it with you. Any banned items will be confiscated and you will not be able to collect them at a later date.
What is a Valid ID?
A valid ID is a current photo driver’s license, proof of age card or a current, valid passport
How many tickets can 1 person buy?
There is a limit of 8 tickets per purchaser in one transaction.
Where can I resell my tickets?
Tixel is the offical ticket resale platform. Please visit tixel.com to sell your tickets.
Can I sell my tickets on the Facebook page?
Absolutely not! Scalping is at an all-time high so any posts about ticket resale or buying will be deleted. If you need to resell your tickets, please resell them through the offical Tixel page.
Lineup Changes.
Lineup & schedule is subject to change. Changes to lineup and schedule do NOT constitute a refund and NO refunds will be given.
How much are tickets to the festival?
Presale tickets for the festival start at $89.90. Camping tickets start at $60 per site.
Can I bring my children?
This is an 18+ event, however, children may attend accompanied by a legal guardian. Please see Age Restriction information below.
AGE RESTRICTION INFORMATION
There are some restrictions to be aware of in order to ensure the safety and enjoyment of all patrons. Please read the below conditions carefully.
- All patrons 3 years and older must purchase a ticket.
- Patrons under 18 years (Under 18s) must be accompanied at all times by a Responsible Adult. We strongly recommend this Responsible Adult is 25 years of age or older.
- A Responsible Adult may accompany a maximum of two (2) Under 18s at the Event. Any additional Under 18s will not be allowed into the Event without another accompanying Responsible Adult.
- Responsible Adults must be prepared for the responsibility of accompanying Under 18s by moderating their own alcohol intake and planning the day accordingly.
- The Responsible Adult must ensure that Under 18s in their care adhere to the Event Specific Terms. Failure to comply may result in the Responsible Adult and all accompanying Under 18s being removed from the Venue.
- Responsible Adults and Under 18s may be required to sign an “Accompanied Minor Form” so that in the event of an incident the Promoter has details on record.
When will set times be released?
Set times will be released closer to the date. Keep an eye out!!
Can I have access to a companion card?
Once you have purchased your event ticket please reach out to organise a complimentary companion ticket. Please email ticketing info to events@macromusic.com.au
Will there be an ACROD viewing platform?
We will have dedicated accessible viewing platforms at all stages.
Will there be ACROD facilities available?
Each toilet area will have ACROD facilities. They will be clearly marked on the map.
Will there be ACROD campsites and facilities?
Yes, there are! Once you have secured your festival and camping ticket. Please make sure to email events@macromusic.com.au prior to the event to sort our companion card tickets and any other information you require.